i-Track MSP functionality

i-Track MSP module's functionality is divided into three main areas:

• Management and tracking of business processes
• Documentation and knowledge base
• Insight into business processes in compliance with the user's policy - reporting

Business rules determining the functionality of the support to business processes can be defined for unlimited scopes of application. i-Track MSP essentially brings along support to the following areas:

Service network

• Logistics of assets, spare parts and material
• Diagnostics
• Management of requests for service interventions
• Precautionary maintenance based on prediction and M2M integration
• Work planning, human and material resources
• Monitoring of the execution and the efficiency of work performance

Asset management

• History of maintenance interventions
• Evaluation of usage efficiency
• Technical documentation
• Monitoring of maintenance costs
• Abuse prevention, detection of unusual and repeated interventions

Technical Documentation

• Access to technical documentation
• Completion of documentation according to the present situation and changes
• Records on previous interventions
• Coverage and storage of data and records on assets

Sales

• Stock control
• Delivery directing
• Records on received and sold returnable containers
• Tracking the customer loyalty bonuses and outstanding invoices

Sales Promotions

• Automated marketing surveys
• Access to data on a specific customer (CRM)
• The field activities plans and routes optimization
• Coordination of numerous sales promoters
• Analyzing and reporting
• Rewarding of sales promoters by efficiency
• Interactive presentations of launched products
• Reception of orders

Reporting

Operation efficiency depends on the quality and the presentation method of available information. Access to information at all times is even more important for making accurate and prompt decisions. In this way new and suitable repots can be prepared, and the existing reports can be supplemented, both with regard to business needs and the volume of the gathered data.