The advent of mobile computing with high-performance devices, large and easily manageable screens, and a varied range of telecommunication channels has paved the way to completely new, advanced possibilities of mobile support for work in the field or in environments requiring mobility (including closed spaces and office environments).
Introducing mobile solutions into the financial sector working processes increases the efficiency and quality of business process performance and, consequently, improves the competitive position of a business. |
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| The use of i-Track MSP platform in the financial sector has a potentially double role, that of: |
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- business process performance support
- single platform for the preparation and distribution of commercial applications
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The wide gamut of services offered by contemporary financial sector companies requires a complex and unified IT support for business processes.
An extraordinary advantage of the i-Track MSP environment, in addition to the unified platform for creating mobile applications, is also its complete independence from the back-end system used by the insurance company.
For a successful operation, MSP only requires a loosely coupled integration with the back-end ERP system. The integration is designed so that it does not alter the existing infrastructure in any way, just upgrading it to make it more efficient.
The established data stream between the insurance company's back-end system (ERP) and mobile solutions designed on the MSP platform is completely unnoticeable to the user.
Whether utilising one or several solutions, the user enjoys complete functional support for the business processes in which they participate. Depending on the accuracy of the business process workflow definition to be prepared, the user can be walked through every single step on the way to carrying out a determined task – or just provided with the basic guidelines and tools for data capture and acquisition. |
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| Use Cases |
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Insurance Consultants
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The prepared business process workflow definition takes the consultant through all the steps of underwriting various types of insurance. The in-built possibility of business control alerts the consultant of possible discounts/benefits they can offer the customer, as well as of the many reservations the company might have about undersigning an insurance policy with an existing or potential client.
An consultant equipped with MSP support can alone conduct the entire insurance process for any individual type of insurance, including multimedia data capture (photograph or video), capture of any authentic documents and money collection. |
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- Motor Insurance
- Home Insurance
- Life cover
- Health Insurance and protection
- Personal accident insurance
- Savings and investments
- Pension and retirement
- Travel Insurance
- Business Insurance
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Insurance Products Promotions
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| Insurance agents also visit their customers to strengthen business relations. The MSP software helps them retain all necessary information at hand – on their mobile devices (personal digital assistants). Any missing data can be forwarded to them interactively from the central IT system. MSP enables the agent to conclude contracts, invoice, collect money (cash or credit/debit cards), conduct surveys, take notes on business visits, register the time and place of the visits, and calculate free quotes (for information only). |
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- Marketing new insurance products
- Conducting a customer satisfaction survey
- Calculating free quotes
- Conclude contracts
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Authorised Appraisers |
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Introducing the MSP mobile platform into the work of authorised appraisers and designing suitable applications to support their work can save considerable time and increase the quality of the appraisers' work.
Property appraisers can thus with one device capture textual data about the object of the appraisal, add a sketch of its state, their notes, and multimedia data (photographic and/or video material).
The system can warn the appraiser about potential peculiarities in appraising the selected type of property, offer them reference data or caution them about the danger or possibility of fraud (displaying information on history of previous damages (insurance claims) on the selected object of insurance). |
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- Property appraisal
- Car damage appraisal (Please refer to a simple appraisal process demo screens bellow)
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| Use Cases |
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Banking and Financial Consultants
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The MSP secures Consultants with confident and professional mobile computing support to grow sales and build relationships with customers through the promotion of a variety of financial products and services while driving customer retention.
The Consultant is efficiently supported to expand customer retention and gain new customers through demonstrating high level of services supported with all needed data and calculations to the customers.
Using the MSP one will utilize and promote the retail sales and service process and collaborate with Bank back office services for referrals.
Meeting or exceeding sales goals for loans, deposits and fee income as set by management, oversee the consumer loan process and consistently meet or exceed brokerage sales and referral goals is much easier and transparently tracked by support of MSP solution. |
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| Some more Business functions that might be supported by the MSP: |
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- supporting the opening and tracking a full range of services
- supporting the commercial loan process by establishing relationships, determining business needs, making recommendations for applications passed to the appropriate bank channels and supporting the customer retention
- supporting the maintaining of the customer contacts through a variety of methods including interacting with customers in the bank and attending various seminars and community events
- supporting the establishing relationships with the customer base through account ownership knowledge, greeting customers by name and exhibiting a caring attitude
- strong security of data gathered and stored on to the mobile device as transferred back to the bank
- supporting Financial Needs Assessments for customers to accurately match bank’s products and services to their needs
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Authorised Appraisers
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Introducing the MSP mobile platform into the work of authorised appraisers and designing suitable applications to support their work can save considerable time and increase the quality of the appraisers' work.
Property appraisers can thus with one device capture textual data about the object of the appraisal, add a sketch of its state, their notes, and multimedia data (photographic and/or video material).
The system can warn the appraiser about potential peculiarities in appraising the selected type of property, offer them reference data or caution them about the danger or possibility of fraud (displaying information on history of previous damages (insurance claims) on the selected object of insurance). |
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- Business Appraisal,
- Fixed Assets and Assets Appraisal and
- Equipment Appraisal.
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Banking Insurance Consultants |
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Using the MSP mobile solution brings the bank insurance services directly to your present and potential customers. The prepared business process workflow definition takes the consultant through all the steps of consulting and underwriting various types of insurance. The in-built possibility of business control alerts the consultant of possible discounts/benefits they can offer the customer, as well as of the many reservations the company might have about undersigning an insurance policy with an existing or potential client.
A consultant equipped with MSP support can alone conduct the entire insurance process for any individual type of insurance, including multimedia data capture (photograph or video), capture of any authentic documents and even money collection. |
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